Delivery & Returns

**Please Note** Production and delivery delays may occur at this time as we are working with a reduced team due to COVID-19. Please allow an extra 2-3 days for your order to arrive. Thank you for your patience and understanding!

Delivery delays may be specific to your country. We will try our best to alert you to any predicted delays.

Delivery Costs

Delivery costs are based on order weight.


£1.50 - £6.50

Rest of Europe

£4.95 - £24.95

Rest of the World

£9.95 - £45.00

Customs Charges

For all international orders the recipient will be liable to pay any customs charges due. You will be contacted directly should any charges arise. As of 1st January 2021 this will also apply to all EU destinations.

We gladly accept exchanges*

Contact us via within 14 days of delivery
Ship items back within 30 days of delivery

We don't accept returns or cancellations

But please contact us if you have any problems with your order.

*The following items can't be returned or exchanged:

  • Wallpaper
  • Fabric
  • Face Masks 
  • Customised or Personalised Products
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale

Returns and exchange details

Products can be exchanged for another listed item of the same value or for store credit. As all products are made to order, refunds cannot be given unless faulty. In order to exchange the buyer must pay for return shipping.
Please pay using PayPal or Direct Checkout.
The majority of products will be sent directly from Catherine's studio in West Sussex after being hand finished & quality checked.
At this time, large wallpaper and fabric orders will be sent directly from our production partner in London (wallpaper) and Faversham (Fabric.) Any instruction required will be emailed to you. If you require a hard-copy please let us know and we can arrange it for you.
Depending on the size and weight your parcel may be sent via Royal Mail or Courier Service. 
If you have any questions at all about delivery & returns for products please contact:
Catherine Rowe Designs x